💸 REFUND & CANCELLATION POLICY – NURSIKA
Effective Date: Jan 1, 2026
At Nursika, we aim to provide quality products and reliable services. Due to the nature of agricultural and perishable items, our refund and cancellation policy is as follows:
1. ORDER CANCELLATION
- Orders can be cancelled before dispatch/processing
- Once the order is processed or shipped, cancellation may not be possible
- For cancellation, contact us immediately via WhatsApp or phone
2. REFUND ELIGIBILITY
Refunds may be considered only in the following cases:
- Wrong product delivered
- Damaged product at the time of delivery (with proof)
- Order not fulfilled due to our side
3. NON-REFUNDABLE ITEMS
The following are non-refundable:
- Fresh products (mushrooms, bananas)
- Perishable goods
- Opened or used items
- Farming inputs once delivered
- Training fees (once attended or scheduled)
4. PLANTS & AGRICULTURAL PRODUCTS
- Tissue culture plants and farming materials are live/natural products
- Growth and performance depend on farming practices, weather, and care
- We do not guarantee yield or survival beyond delivery condition
👉 Therefore, refunds are not applicable based on farming results
5. DAMAGE OR ISSUE REPORTING
If you receive a damaged or incorrect product:
- Inform us within 24 hours of delivery
- Share clear photos/videos as proof
- Our team will review and provide a solution (replacement or refund if applicable)
6. REFUND PROCESS
- Approved refunds will be processed within 10–15 working days
- Refunds will be issued via original payment method or agreed alternative
7. DELIVERY ISSUES
- We are not responsible for delays caused by courier/logistics partners
- However, we will assist in resolving delivery-related issues
8. CONTACT FOR REFUND
For any refund or cancellation request:
📧 Email: hello@nursika.com